|
Q: What payment methods can I use?
A: We accept personal cheques and all credit/debit cards.
Q: How long will my delivery take?
A: We aim to deliver your goods within 3- 5 working days.
Q: I haven't received a confirmation email
A: an automated email should have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact us on 01799 528852.
Q: I'm being asked for an issue number but I don't have one.
A: This is only applicable for Maestro cards. If you are not using one of these payment types please ignore this box.
Q: Where can I find the security code?
A: The Card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay with a cheque?
A: Yes but please be aware that your items will not be despatched until your payment has cleared.
Q: How will my order be delivered?
A: Your items will be sent to you first class via Royal Mail.
Q:What are your delivery charges?
A: We charge £7 for large packages, £5 for medium packages and £3 for small packages.
Q: Are your delivery charges per item?
A: Yes although the maximum charge for any order will be £10.
Q: When will you take payment?
A: Payment will be taken when your goods are in stock and are ready to be despatched.
Q: How can I track my order?
A: To track your order please contact us on 01799 528852.
Q: No one's ever at my house. Can you send to my work address?
A: No problem, just fill out your delivery details when instructed to do so at the check out. Please be aware Modish will not accept responsibility for the loss of goods.
Q: I've seen the shoes I want in your shop but they aren't on the site
A: Unfortunately we can't guarantee our whole collection to appear on the website: particularly for handbags and jewellery as these products have a rapid turnover . For stock availability please call 01799 528852.
Q: How do I know if stock's available?
A: If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or phone as soon as possible.
Q: How can I find the heel height and measurements?
A: Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.
Q: Can I get exchanges or refunds?
A: Modish wants to ensure your complete satisfaction with your order. For online purchases, we will accept items that are not worn, used or damaged for a refund if received within 14 days of dispatch, enclosing a copy of your invoice to:
MODISH
15 George Street
Saffron Walden
Essex
CB10 1EW
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund.
We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
Q: Are returns free?
A: Unfortunately not. However in the cases of exchanges we will cover the postage costs to send the item back out to you.
Q: What countries do you deliver to?
A: Everywhere, but please be aware that delivery charges on the website are for the UK Only. Please email admin@modishonline.co.uk or telephone +44 01799 528852 for a delivery quote to elsewhere in the world.
Q: What are your delivery times from Western Europe and the rest of the world?
A: For Western Europe please allow up to 14 working days from confirmation of order for delivery. Rest of the world please allow up to 20 working days from confirmation of order for delivery
Q: When is your next sale?
A: Please sign up to receive promotional emails for up and coming sales and special offers.
Q: How do I contact you
A: You can contact us on (44) 01799 528852 or email us at admin@modishonline.co.uk
Q:What sizes are displayed?
A: All sizes are displayed in UK sizes
|
